Router and TV box delivery

[Mightyroyals]

Hi

My virgin media services are set to goive on Monday with the engineer coming in the afternoon, however I have not received my router and TV box. When do these normally arrive as it is getting a bit tight to the go live date now.

TIA

[jpeg1 · Accepted solution]

The technician will bring everything needed for the internal installation.

This assumes there is already a VM cable from the street. If there isn't that will have to be a separate job first. 

[Mightyroyals]

Brilliant thank you for that, I had engineers come Friday to do all the outside work and fix the box to the outside wall.