Router 3.0 permanent red light.

[Sinead13]

Permanent red light on 3.0 router and got no help when I called Virgin Media. I was told its normal. After being a customer for years I know its not normal. I read comments on here and it states it could be over heating which is concerning. Any help appreciated. 

[Client62]

Is my Hub 3 Hot or not ?

It can be the LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/  
use the numeric Hub password from the bottom side label.   ( not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it Normal ? 

[John_GS]

Hi @Sinead13 

Thanks for posting and welcome to the community.

I'll send you a PM now and get an engineer visit booked in.