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Repeated lengthy outtages in N10

schsmith
Tuning in

No wifi in N10.  App says won’t be resolved until 19th June!  6 days.  We had a five day outage in April.  What is going on and how can it take this long to fix the problem and how can the network be so unreliable?

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

They will be working hard to resolve it - but fix times are really just best guesses.  It can take some time, particularly where the fault source needs identifying first  - or when its identified and its like this....

 

VM Cable being repaired.png


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Carley_S
Forum Team
Forum Team

Hi @schsmith 

Welcome back to the community forums 

Sorry to hear that you're experiencing service issues at this time. Checking the systems we can see that there is an area issues identified with the estimated fix time 21 June 2024 at 16:30. The engineers are working to resolving this as soon as possible for you. We apologise for any inconvenience caused by this. Please do let us know should you still have service concerns and the service status is showing no further outage identified. 

Here to help 🙂
Virgin Media Forums Agent
Carley

schsmith
Tuning in

Thanks for replying but would really like to understand why this is happening we all really on broadband and these are really long repeated outrages.  Why is this happening and why does it take so long to fix?

Hi schsmith, 

Thanks for coming back to us on this one. We wouldn't be able to advise on the causes as this information is internal. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. 

Sometimes faults can take longer than normal to diagnose and then resolve but as soon as a fault is raised, the team get to work on fixing things as soon as possible. 

We can only apologise that you've had a few issues of late and hope that now the fault is resolved, you experience a better connection. 

Please let us know if you have any further issues.

Thanks, 

Kath_F
Forum Team

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