on 06-04-2024 14:17
Hi all,
For the past few months I have been having issues with my hub 3 attempting to update multiple times a day. The internet connection drops and the lights on the hub indicate it is attempting an update, this usually lasts a few minutes before returning to normal functionality.
From the advice on another post here is my network log:
Network Log
Time Priority Description
06-04-2024 14:15:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:11 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:11 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:11 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:11 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:08 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:08 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:08 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:08 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:13:01 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:11:32 notice Illegal - Dropped FORWARD packet: src=2a01:b740:0a18:f000:0000:0000:0000:0001 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:11:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:53 notice Illegal - Dropped FORWARD packet: src=2a01:b740:0a18:f000:0000:0000:0000:0001 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:47 notice Illegal - Dropped FORWARD packet: src=2a01:b740:0a18:f000:0000:0000:0000:0001 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:21 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:21 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:20 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06-04-2024 14:10:20 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03-04-2024 13:40:54 warning [**:**:**:**:**:**][DFS] Radar signal detected, DFS sequence applied, channel changed from 116 to 44
02-04-2024 14:19:37 warning [**:**:**:**:**:**][DFS] Radar signal detected, DFS sequence applied, channel changed from 116 to 44
31-03-2024 15:42:40 warning [**:**:**:**:**:**][DFS] Radar signal detected, DFS sequence applied, channel changed from 116 to 44
on 06-04-2024 15:28
Hub 3 are usually on Software version: 9.1.2208.100 & have been for 12+ months.
Might be an idea to set the 5GHz Wi-Fi out of the DFS channels, refer to the bottom 3 log entries.
on 06-04-2024 16:21
Im not sure if im missing something but my hub admin info page shows this instead of the plain numbers software version, I assume I should factory reset to try and update my software version.
Hardware version : 5.01
Software version : CH7465LG-NCIP-6.15.31p1-NOSH
on 06-04-2024 17:23
We are Essex in the UK & our Hub 3 is a Hardware version 10,
some in the UK have HW v11 but the same software.
Are you a customer of VM in the UK or the ROI ?
on 06-04-2024 19:04
In the ROI
on 06-04-2024 19:19
You are going to have to contact the VM ROI support service for proper assistance.
This forum is focuses only on the UK service. Bonne chance, mon ami !