Relocate cables

[busybees]

Hi

I need to change where the Wi-Fi cables come into my home.  Can I book an engineer to relocate them?

[newapollo]

Hi busybees 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Tudor]

You should refer to it as broadband connection, there is no such thing as WiFi cables. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 

[Daniel_Et]

Hi @busybees, thank you for your post.

I can see you've been in touch with the team. Did they manage to book an appointment for you? 

Please pop back to us at your earliest convenience.

Thank you for your support @newapollo and @Tudor 👍

Regards,
Daniel