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Red light on router doesnt go

Joining in

Solid red light on router which virgin do not bother with. Ridiculous, the Internet is frequently dropping out and virgin say the connection coming in is fine. Very difficult to get through it's frustrating and not working as suggested. I feel like cancelling if it's not resolved soon. Any suggestions or has anyone switched to another provider and found better performance? 


Forum Team
Forum Team

Hi @Cjnks 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you're having and that you feel this way 😔

In the first instance, please follow the below steps in the following order:

• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Use the power switch to turn the unit back on

If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.

Please pop back to us at your earliest convenience.


All steps have been done multiple times I definitely think the unit needs replacing. Thank you 

Sorry to interrupt.Just wondered if anything got sorted?As im now having the same issue

Nope nothing as of yet. 

Hi @Cjnks 👋.

Thanks for the update. So we can get this resolved for you, we would need to bring you in for a private message to get some details from you and resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.