Forum Discussion

Sthelena's avatar
Sthelena
Joining in
8 months ago

Red Light on permanent on Hub Three

Hi the Hub 3 has a permanent red light, I have contacted customer services by phone & have reset the hub but it still shows red, even after leaving it off when not at home or during the night.

I have also tried WhatsApp chat but cannot get any resolution and the hub is hit but all our services still work.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    8 months ago

    If the Hub 3 is hot it is a fire risk.  The Forum Team should be onto this quickly.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    If the Hub is getting hot, do not leave it unattended. 

  • Megan_L's avatar
    Megan_L
    Forum Team
    8 months ago

    Hi Sthelena, 

    Thanks for your post and welcome to our Community Forums, sorry to hear about your overheating Hub. 

    We'll be able to book an engineer visit and get it replaced ASAP 🤗 If you can, please unplug the Hub and leave it in a safe place until the engineer can take it away.

    If you need the connection for any reason then don't leave it unattended like jpeg1 mentioned.

    I'll send you a PM now so we can get this sorted. 

    Speak soon!

    Meg

  • Megan_L's avatar
    Megan_L
    Forum Team
    8 months ago

    Hi Sthelena,

    Thanks for chatting with me in our PM's, I'm glad we managed to get an engineer visit booked 🤩

    If you need to check, change or cancel your appointment, you can do so in your MyVM account 🤗

    Let us know how it goes!

    Meg