Red Light on permanent on Hub Three

[Sthelena]

Hi the Hub 3 has a permanent red light, I have contacted customer services by phone & have reset the hub but it still shows red, even after leaving it off when not at home or during the night.

I have also tried WhatsApp chat but cannot get any resolution and the hub is hit but all our services still work.

[Sephiroth]

If the Hub 3 is hot it is a fire risk.  The Forum Team should be onto this quickly.

[jpeg1]

If the Hub is getting hot, do not leave it unattended. 

[Megan_L]

Hi Sthelena, 

Thanks for your post and welcome to our Community Forums, sorry to hear about your overheating Hub. 

We'll be able to book an engineer visit and get it replaced ASAP 🤗 If you can, please unplug the Hub and leave it in a safe place until the engineer can take it away.

If you need the connection for any reason then don't leave it unattended like @jpeg1 mentioned.

I'll send you a PM now so we can get this sorted. 

Speak soon!

Meg

[Megan_L]

Hi Sthelena,

Thanks for chatting with me in our PM's, I'm glad we managed to get an engineer visit booked 🤩

If you need to check, change or cancel your appointment, you can do so in your MyVM account 🤗

Let us know how it goes!

Meg