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Re: Super hub 3 solid red light

Joining in

I too have the red light issue on my SH3 which started today. All my services are working fine & this was confirmed when i ran the diagnostic tool. The router is not hot, but I've got a usb fan pointed at it to keep it cool just in case. The red light remains after rebooting, so can a new router be arranged ?


Forum Team
Forum Team

Hi ChanandlerBong,

Thanks for posting and welcome to our community 🙂

sorry to hear you've got a red light on the hub, we'll need to arrange a technician visit, so I've popped you over a private message to get a few more details from you.


Thanks Alex, I've pinged you a reply.

Forum Team
Forum Team

Hi ChanandlerBong,

Thank you for joining me in a private chat and for clearing security, as advised a technician has now been arranged, as you are aware this can be rescheduled Via your Online Account if required, please make sure someone over 18 is home, please let us know how the appointment goes, if you do need any further help/ support, please do not hesitate to reach back out.



Thanks for the update, we can see you have had a response from one of Alex's colleagues 🙂