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dhof's avatar
dhof
Joining in
3 months ago
Solved

Solid red light on Super Hub 3

My Super Hub 3 has a constant red light, supposedly indicating overheating. However, it just feels slightly warm on top, as usual. I’ve tried powering it off for 15 minutes but it comes back red.

I watched the light during the startup and it never changed to any other colour, perhaps suggesting a fault with the LED.


But it still needs fixing as I wouldn’t know if it was really overheating in future. 

 

  • Adduxi's avatar
    Adduxi
    3 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • dhof's avatar
      dhof
      Joining in
      3 months ago

      Thanks. I’ve now tried the factory reset too and it’s still the same. So I’ll wait for someone to get in touch. 

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        3 months ago

        Hi dhof thanks for posting although we're sorry to hear of your concerns raised here.

        As you've tried rebooting and resetting, please allow me to send you a PM so we can look into replacing the Hub for you.

        Expect the PM to arrive shortly and respond directly when you can!
        Many thanks

  • Vroomfondle's avatar
    Vroomfondle
    Joining in
    2 months ago

    I have the same problem with HUB3. Resetting hasn’t helped and wifi behaviour erratic. Reading the above it looks like it should be replaced - how do I get that to happen please?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 months ago

      Erratic Wifi performance is not being caused by a red LED on a Hub 3.  However, note as above, if the red LED persists after a pinhole reset.