Forum Discussion

dhof's avatar
dhof
Joining in
23 days ago
Solved

Solid red light on Super Hub 3

My Super Hub 3 has a constant red light, supposedly indicating overheating. However, it just feels slightly warm on top, as usual. I’ve tried powering it off for 15 minutes but it comes back red.

I watched the light during the startup and it never changed to any other colour, perhaps suggesting a fault with the LED.


But it still needs fixing as I wouldn’t know if it was really overheating in future. 

 

  • Adduxi's avatar
    Adduxi
    23 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • dhof's avatar
      dhof
      Joining in
      23 days ago

      Thanks. I’ve now tried the factory reset too and it’s still the same. So I’ll wait for someone to get in touch. 

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        23 days ago

        Hi dhof thanks for posting although we're sorry to hear of your concerns raised here.

        As you've tried rebooting and resetting, please allow me to send you a PM so we can look into replacing the Hub for you.

        Expect the PM to arrive shortly and respond directly when you can!
        Many thanks

  • Vroomfondle's avatar
    Vroomfondle
    Joining in
    15 days ago

    I have the same problem with HUB3. Resetting hasn’t helped and wifi behaviour erratic. Reading the above it looks like it should be replaced - how do I get that to happen please?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      15 days ago

      Erratic Wifi performance is not being caused by a red LED on a Hub 3.  However, note as above, if the red LED persists after a pinhole reset.