Red light on Virgin Media Hub

[LeeSpragg]

Hi. We have the red light issue, too. I’ve also tried the reset but the red light comes back.

Many thanks,

Lee

[Zach_R]

Hi @LeeSpragg,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble with your Hub displaying a red light. If you haven't done so already, please follow each of the steps below.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains after following the above, please respond to the private message I'll be sending to you shortly and we'll go from there.

Thanks,
 

[Zach_R]

Hi @LeeSpragg,

Apologies, but there seems to be an error when attempting to send you a private message.

Would you mind attempting to send a private message to me first?

Thanks,