Forum Discussion

malc433900's avatar
malc433900
Joining in
11 months ago

Re: Red light on Virgin Media Hub

Similarly solid red light for some time on hub 3 Done a pinhole reset, turned if off for half an hour and red light still on. Maybe slightly warm at times. WiFi seems reasonable most of the time.

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  • Client62's avatar
    Client62
    Alessandro Volta
    11 months ago

    From the Hub 3 admin menu, run Network Diagnostic tool,
    check the results to see if Temperature is normal.

    • malc433900's avatar
      malc433900
      Joining in
      11 months ago
      Your home network has a few problems.



       
       

       

       Checking Broadband Service
       

       

       Checking Telephone Service
       

       

       Checking Ethernet Connections
       

       

       Checking WiFi Connections
      If you still think something is wrong, please check the following
      1Gateway IPv4 address is valid.
      2Your broadband connection is working.
      3Your broadband connection is ready.
      4The temperature of your Hub 3.0 is normal.
      5The status of telephone line 1 is not ready.
      6The status of telephone line 2 is not ready.
      7The device [id] has low signal strength, please move it closer to Hub 3.0.
      8The device [id] has low signal strength, please move it closer to Hub 3.0.
      9The device [id] has low signal strength, please move it closer to Hub 3.0.
      10Please place your WiFi device near the Hub 3.0.
      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for coming back to us malc433900.

        Do please work with my colleague who has advised of their private message, who will be able to have this resolved for you

        Thanks,

        David_Bn

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi malc433900, thank you for your post.

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support Client62 and Adduxi 👍

    Regards,
    Daniel