Pre RS Errors Post RS Errors

[nk3]

Hello,

I am using Hub5 and noticed my internet connection struggles from from to time.

After initial investigation on router network status noticed Pre RS Errors Post RS Errors counts in Downstream channels, below is the log.

Can someone let me know is this the reason the internet connection struggles from time to time or its something else.

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	925	0
2	Locked	41	57	0
3	Locked	41	61	0
4	Locked	41	59	0
5	Locked	41	111	233
6	Locked	41	85	0
7	Locked	41	142	112
8	Locked	42	200	96
9	Locked	41	185	0
10	Locked	41	236	147
11	Locked	41	67	0
12	Locked	41	108	144
13	Locked	41	85	0
14	Locked	41	340	152
15	Locked	41	448	0
16	Locked	41	519	0
17	Locked	41	697	163
18	Locked	41	896	162
19	Locked	41	1216	166
20	Locked	41	1390	0
21	Locked	41	2095	180
22	Locked	41	2789	0
23	Locked	41	2690	127
24	Locked	41	3379	0
25	Locked	41	4959	0
26	Locked	41	5517	0
27	Locked	41	6084	127
28	Locked	41	6988	109
29	Locked	41	11594	0
30	Locked	40	34686	143
31	Locked	40	33146	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

39

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

39

Locked

41

1.0

3520293608

16

Regards,

N

[jbrennand]

How exactly does it "struggle" ?  On ethernet cable connections as well as wifi ones ? Can you do this....

_________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and any T3 ones) you have a problem (noise) that only a Tech visit will sort.  Also check the Upstream QAM’s are all at 64

If they reappear - post up 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts