How exactly does it "struggle" ? On ethernet cable connections as well as wifi ones ? Can you do this....
_________________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and any T3 ones) you have a problem (noise) that only a Tech visit will sort. Also check the Upstream QAM’s are all at 64
If they reappear - post up 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
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Errors","id":"message:5481257","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:817521"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Wireless"},"conversation":{"__ref":"Conversation:conversation:5481257"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5481257"},"body":"
Hello,
I am using Hub5 and noticed my internet connection struggles from from to time.
After initial investigation on router network status noticed Pre RS Errors Post RS Errors counts in Downstream channels, below is the log.
Can someone let me know is this the reason the internet connection struggles from time to time or its something else.
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1
Locked
41
925
0
2
Locked
41
57
0
3
Locked
41
61
0
4
Locked
41
59
0
5
Locked
41
111
233
6
Locked
41
85
0
7
Locked
41
142
112
8
Locked
42
200
96
9
Locked
41
185
0
10
Locked
41
236
147
11
Locked
41
67
0
12
Locked
41
108
144
13
Locked
41
85
0
14
Locked
41
340
152
15
Locked
41
448
0
16
Locked
41
519
0
17
Locked
41
697
163
18
Locked
41
896
162
19
Locked
41
1216
166
20
Locked
41
1390
0
21
Locked
41
2095
180
22
Locked
41
2789
0
23
Locked
41
2690
127
24
Locked
41
3379
0
25
Locked
41
4959
0
26
Locked
41
5517
0
27
Locked
41
6084
127
28
Locked
41
6988
109
29
Locked
41
11594
0
30
Locked
40
34686
143
31
Locked
40
33146
0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
39
92
4K
1800
QAM 4096
1128
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
39
Locked
41
1.0
3520293608
16
Regards,
N
","body@stringLength":"3297","rawBody":"
Hello,
I am using Hub5 and noticed my internet connection struggles from from to time.
After initial investigation on router network status noticed Pre RS Errors Post RS Errors counts in Downstream channels, below is the log.
Can someone let me know is this the reason the internet connection struggles from time to time or its something else.
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1
Locked
41
925
0
2
Locked
41
57
0
3
Locked
41
61
0
4
Locked
41
59
0
5
Locked
41
111
233
6
Locked
41
85
0
7
Locked
41
142
112
8
Locked
42
200
96
9
Locked
41
185
0
10
Locked
41
236
147
11
Locked
41
67
0
12
Locked
41
108
144
13
Locked
41
85
0
14
Locked
41
340
152
15
Locked
41
448
0
16
Locked
41
519
0
17
Locked
41
697
163
18
Locked
41
896
162
19
Locked
41
1216
166
20
Locked
41
1390
0
21
Locked
41
2095
180
22
Locked
41
2789
0
23
Locked
41
2690
127
24
Locked
41
3379
0
25
Locked
41
4959
0
26
Locked
41
5517
0
27
Locked
41
6084
127
28
Locked
41
6988
109
29
Locked
41
11594
0
30
Locked
40
34686
143
31
Locked
40
33146
0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
39
92
4K
1800
QAM 4096
1128
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
How exactly does it \"struggle\" ? On ethernet cable connections as well as wifi ones ? Can you do this....
_________________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and \"finger\" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and any T3 ones) you have a problem (noise) that only a Tech visit will sort. Also check the Upstream QAM’s are all at 64
If they reappear - post up 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the \"submit\" button again). If character limits are “exceeded” - just do two posts
How exactly does it \"struggle\" ? On ethernet cable connections as well as wifi ones ? Can you do this....
_________________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and \"finger\" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and any T3 ones) you have a problem (noise) that only a Tech visit will sort. Also check the Upstream QAM’s are all at 64
If they reappear - post up 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the \"submit\" button again). If character limits are “exceeded” - just do two posts
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