Poor customer service

[Chaotic70]

Had an intermittent broadband outages for a while.  Eventually got a engineer visit which concluded with the engineer saying the problem was a dodgy node in the exchange. Another engineer visited on Friday afternoon didn't replace the node but " balanced " the signal.  It's made no difference whatsoever,  but when I followed up and complained again got told I would have to pay for another engineer to visit. It is a hardwired PC connection and I have replaced the ethernet cable.

[jpeg1]

Yes, that's Virginmedia. Anything to shut down the complaint. 

You do not have to pay for a fault outside your house. 

Post your Hub data here for other users to comment on and start an official complaint

[Alex_RM]

Hi Chaotic70,

Thanks for posting and welcome to our community  😊

Sorry to hear the engineer was unable to resolve things, so I can take a closer look I've popped you over a private message to get a few more details.

Alex_Rm