Pod ordering nightmare

[Mike_e_j]

I switched to virgin from sky almost a month ago and since then I've been having WiFi issues in the kitchen and conservatory due to the steel which causes havoc. I previously had sky WiFi boosters which resolved the issue so tried to contact virgin to get one at least sent out but it's proving to be an absolute nightmare to get hold of one. I've spoken to 2 people, the first said they could order it but needed a speed test below 30mb.

The problem isn't the speed but the connection. I can be in one spot in my kitchen and get 70mb fine then move 2 inches and the WiFi drops completely. So my problem is I can't actually get a valid speed test to prove the problem exists because the WiFi connection drops. Which is exactly the reason why I need a booster. I think I managed to register a test on Sam knows that dropped below the 30mb mark after wondering round my kitchen for 30 minutes and running 30 or so test so called back today only to be there's an intermittent fault in my area that has absolutely nothing to do with my WiFi but they won't do anything until the issue is resolved which they have an estimate of 11th Jan. 

The WiFi speed guarantee is all well and good but they've completely failed to understand what to do if you can't get a stable signal.

Is there a way round this without running another hundreds of speed tests in the hope that the WiFi doesn't drop when it's running. Oh and waiting another week until the issues that's a none issue for me is resolved? 

Would appreciate any pointers

[Kath_P · Accepted solution]

Hi Mike_e_j, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with trying to order a WiFi pod to help with a spotty WiFi connection. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi Mike_e_j,

Thanks for sticking with me via private message. 

I'm glad that we've been able to get everything resolved for you. 

If you have any further issues once the pod is installed, pop back and let us know so we can help further. 

Many thanks,