05-02-2024 11:57 - edited 05-02-2024 11:59
Hi, my pod has stopped working.
It has been working without a problem for over a year but now there is no connection and it does not show on the connect app. If it turn off, then on and the blue light comes on and then nothing.
If I leave it plugged in and ON it emits a noise every 5 mins. or so. It dont overheat or anything, just a sort of single slow (2 second) click sound.
I have read that this may be device failure and that it needs replacing.
Do I need to phone VM. I have tried but I am finding it hard to get through to anyone to talk to anyone.
Any help would be appreciated.
Thank you.
Lisa
on 05-02-2024 16:38
Yes just call it in as a fault on 150 (VM line) or 0345 454 1111 others (national rate) - calling at 08.00 is the best time to get through quickly - but it can take up to an hour to get through
on 13-02-2024 10:54
Issue resolved via new contract.