Pls contact me about a pod

[joebarker]

Hello, 

I have a WiFi dark spot in my house, I get intermittent connection, and speeds of anywhere between 2mb and 25mb. I have the 1gig connection. I have used the virgin app to verify the poor connection. 

The app doesn't allow me to order a pod. The website does not allow me to order a pod. I spent 30 minutes on the phone with customer service a week ago who promised me a pod, and still I have no pod!

Pls can someone contact me ASAP. 

Thank you. 

[Kath_F]

Hi joebarker, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues ordering a WiFi pod to resolve your WiFi dark spot. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,