Pathetic Outage updates

[ineedabeer]

Frankly this is not good enough. Not the length of time the problem has existing but the complete inability for proper updates to be posted 

 

[Client62]

Call 0800 561 0061 for service updates

[ineedabeer]

It’s not for me to go chasing an update, they should post better information and should be txting meaningful updates even if they don’t know how long it’s going to take

[jbrennand]

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@ineedabeer wrote:

It’s not for me to go chasing an update, they should post better information and should be txting meaningful updates even if they don’t know how long it’s going to take

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They do... its on the phone number above... so if it is down online you can still access the info on an old landline or mobile phone.

[ineedabeer]

like i said, its not the customers place to go chasing the information

[Daniel_Et]

Hi @ineedabeer, thank you for your posts. 

We're sorry to hear about the problem you've been having and that you feel this way 😔

It appears as though the outage has now been marked as fixed, but we always take on board feedback we receive and will certainly pass this along to the relevant teams.

Regards,
Daniel