Password to hub 4 not working

[Zolamac]

I need to access my hub 4 to change settings but the password on the router doesn't work, I haven't changed it and there's no reset password option. Been on the phone to some clueless guy for half an hour that said he couldn't help if reset won't work-it doesn't. 

Any ideas? Previous posts suggest I need a new hub? 

Thanks

[jbrennand]

See this

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Note that a pinhole reset on a Hub3/4/5 can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).

With the Hub switched "on", and co-ax still connected, push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 5' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi network will revert to the two printed on the Hub sticker on its base/side/card. The SSID and passwords will revert to those on the sticker too. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub.
You will need to reconnect your devices if you had changed the password, or just change the password back to your preferred one.

See if that sorts it. If not try again and hold the pin for 90 seconds
If that doesn’t sort it - call it in as faulty (08.00 is the best time [09.00 - Sun]) or wait here a day or so for a VM person