Partial Service DS only

[randybaton]

Hi My speeds been very patchy so i checked my routers status page and against internet it stated 2Partial Service DS only"

I fully reset the router by pushing a pin in the back, but its made it way worse. Initially it came Internet: "Access Denied" but it just states online now, but my connection is completely dropping all the time.

I think the super hub downloaded an update on Friday. It dropped out and the colour changed on the front. I think it was slow flashing green.

Most of connections are via ethernet, direct plugged into the router, so its not a WIFI thing

Network Log

Time Priority Description

10/12/2023 19:35:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:41	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:18	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:32:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:32:28	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:31:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:31:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:30:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:30:29	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:29:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	23600459	Locked
Provisioning State	Online

[randybaton]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	-0.4	37	256 qam	1
2	146750000	-1	37	256 qam	2
3	154750000	0	38	256 qam	3
4	162750000	0.9	38	256 qam	4
5	170750000	1.7	40	256 qam	5
6	178750000	1.4	40	256 qam	6
7	186750000	1.7	38	256 qam	7
8	194750000	0.2	38	256 qam	8
9	202750000	-0.2	38	256 qam	9
10	210750000	0.4	38	256 qam	10
11	218750000	0.9	38	256 qam	11
12	226750000	0.4	38	256 qam	12
13	234750000	0.2	38	256 qam	13
14	242750000	0.4	38	256 qam	14
15	250750000	1.5	40	256 qam	15
16	258750000	1.9	38	256 qam	16
17	266750000	2.5	40	256 qam	17
18	274750000	1.7	40	256 qam	18
19	282750000	3	40	256 qam	19
20	290750000	3.4	40	256 qam	20
21	298750000	4.1	40	256 qam	21
22	306750000	4	40	256 qam	22
23	314750000	4.5	40	256 qam	23
24	322750000	5.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	38447	70666
2	Locked	37.6	77989	163943
3	Locked	38.9	43510	97701
4	Locked	38.6	4532	1401
5	Locked	40.3	99	0
6	Locked	40.9	75	0
7	Locked	38.9	346	1
8	Locked	38.9	7990	5903
9	Locked	38.9	19937	41336
10	Locked	38.9	7416	8796
11	Locked	38.9	1963	758
12	Locked	38.9	403	0
13	Locked	38.9	3135	2185
14	Locked	38.6	3687	4398
15	Locked	40.3	10456	10722
16	Locked	38.9	1576	450
17	Locked	40.3	1050	395
18	Locked	40.3	1648	395
19	Locked	40.9	195	0
20	Locked	40.3	536	1
21	Locked	40.3	103	0
22	Locked	40.9	161	0
23	Locked	40.3	51	0
24	Locked	40.3	27	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600459	45.8	5120	16 qam	9
2	49600000	46.3	5120	64 qam	1
3	36600000	45.8	5120	64 qam	3
4	43100000	46	5120	64 qam	2
5	30100000	46.3	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Tudor]

Too many errors, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status.

[randybaton]

power cycled 30 mins ago

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	-0.9	37	256 qam	1
2	146750000	-1.4	37	256 qam	2
3	154750000	-0.5	38	256 qam	3
4	162750000	0.5	38	256 qam	4
5	170750000	1.2	40	256 qam	5
6	178750000	1	40	256 qam	6
7	186750000	1.2	38	256 qam	7
8	194750000	0	38	256 qam	8
9	202750000	-0.5	38	256 qam	9
10	210750000	0	38	256 qam	10
11	218750000	0.5	38	256 qam	11
12	226750000	0	38	256 qam	12
13	234750000	-0.2	38	256 qam	13
14	242750000	0	38	256 qam	14
15	250750000	1	40	256 qam	15
16	258750000	1.4	40	256 qam	16
17	266750000	2.2	40	256 qam	17
18	274750000	1.2	40	256 qam	18
19	282750000	2.5	40	256 qam	19
20	290750000	3	40	256 qam	20
21	298750000	3.9	40	256 qam	21
22	306750000	3.7	40	256 qam	22
23	314750000	4.3	40	256 qam	23
24	322750000	5.3	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	11203	26724
2	Locked	37.6	21656	56579
3	Locked	38.6	12847	35102
4	Locked	38.9	1167	461
5	Locked	40.3	27	0
6	Locked	40.3	27	0
7	Locked	38.9	87	0
8	Locked	38.9	2092	2560
9	Locked	38.9	5504	16097
10	Locked	38.9	1922	3495
11	Locked	38.9	552	187
12	Locked	38.9	96	13
13	Locked	38.9	754	754
14	Locked	38.6	925	1402
15	Locked	40.3	2442	2932
16	Locked	40.3	335	97
17	Locked	40.3	269	43
18	Locked	40.9	353	25
19	Locked	40.9	35	0
20	Locked	40.3	97	0
21	Locked	40.3	46	0
22	Locked	40.3	46	0
23	Locked	40.3	20	0
24	Locked	40.3	23	0

[Matthew_ML]

Hey randybaton, thank you for reaching out and I am so  sorry to hear about this.

I am going to run some tests with you via PM, please do look out for it. Cheers 

[randybaton · Accepted solution]

I got a next day visit from an a engineer. The wire connection box at my house was full of water and the connection was corroded. Its all fixed now

[Matthew_ML]

Glad to hear this randybaton, I hope you have a lovely weekend 🙂