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Partial Service DS only

randybaton
On our wavelength

Hi My speeds been very patchy so i checked my routers status page and against internet it stated 2Partial Service DS only"

I fully reset the router by pushing a pin in the back, but its made it way worse. Initially it came Internet: "Access Denied" but it just states online now, but my connection is completely dropping all the time.

I think the super hub downloaded an update on Friday. It dropped out and the colour changed on the front. I think it was slow flashing green.

 
Most of connections are via ethernet, direct plugged into the router, so its not a WIFI thing
 
 

Network Log

Time Priority Description
10/12/2023 19:35:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:32:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:32:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:31:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:31:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:30:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:30:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:29:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
138750000
Locked
Ranged Upstream Channel (Hz)
23600459
Locked
Provisioning State
Online
 

 

1 ACCEPTED SOLUTION

Accepted Solutions

I got a next day visit from an a engineer. The wire connection box at my house was full of water and the connection was corroded. Its all fixed now

See where this Helpful Answer was posted

6 REPLIES 6

randybaton
On our wavelength

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000-0.437256 qam1
2146750000-137256 qam2
3154750000038256 qam3
41627500000.938256 qam4
51707500001.740256 qam5
61787500001.440256 qam6
71867500001.738256 qam7
81947500000.238256 qam8
9202750000-0.238256 qam9
102107500000.438256 qam10
112187500000.938256 qam11
122267500000.438256 qam12
132347500000.238256 qam13
142427500000.438256 qam14
152507500001.540256 qam15
162587500001.938256 qam16
172667500002.540256 qam17
182747500001.740256 qam18
19282750000340256 qam19
202907500003.440256 qam20
212987500004.140256 qam21
22306750000440256 qam22
233147500004.540256 qam23
243227500005.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.63844770666
2Locked37.677989163943
3Locked38.94351097701
4Locked38.645321401
5Locked40.3990
6Locked40.9750
7Locked38.93461
8Locked38.979905903
9Locked38.91993741336
10Locked38.974168796
11Locked38.91963758
12Locked38.94030
13Locked38.931352185
14Locked38.636874398
15Locked40.31045610722
16Locked38.91576450
17Locked40.31050395
18Locked40.31648395
19Locked40.91950
20Locked40.35361
21Locked40.31030
22Locked40.91610
23Locked40.3510
24Locked40.3270

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360045945.8512016 qam9
24960000046.3512064 qam1
33660000045.8512064 qam3
44310000046512064 qam2
53010000046.3512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000
5ATDMA0000

Tudor
Very Insightful Person
Very Insightful Person

Too many errors, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

randybaton
On our wavelength

power cycled 30 mins ago

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000-0.937256 qam1
2146750000-1.437256 qam2
3154750000-0.538256 qam3
41627500000.538256 qam4
51707500001.240256 qam5
6178750000140256 qam6
71867500001.238256 qam7
8194750000038256 qam8
9202750000-0.538256 qam9
10210750000038256 qam10
112187500000.538256 qam11
12226750000038256 qam12
13234750000-0.238256 qam13
14242750000038256 qam14
15250750000140256 qam15
162587500001.440256 qam16
172667500002.240256 qam17
182747500001.240256 qam18
192827500002.540256 qam19
20290750000340256 qam20
212987500003.940256 qam21
223067500003.740256 qam22
233147500004.340256 qam23
243227500005.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.61120326724
2Locked37.62165656579
3Locked38.61284735102
4Locked38.91167461
5Locked40.3270
6Locked40.3270
7Locked38.9870
8Locked38.920922560
9Locked38.9550416097
10Locked38.919223495
11Locked38.9552187
12Locked38.99613
13Locked38.9754754
14Locked38.69251402
15Locked40.324422932
16Locked40.333597
17Locked40.326943
18Locked40.935325
19Locked40.9350
20Locked40.3970
21Locked40.3460
22Locked40.3460
23Locked40.3200
24Locked40.3230

Hey randybaton, thank you for reaching out and I am so  sorry to hear about this.

I am going to run some tests with you via PM, please do look out for it. Cheers 

Matt - Forum Team


New around here?

I got a next day visit from an a engineer. The wire connection box at my house was full of water and the connection was corroded. Its all fixed now

Glad to hear this randybaton, I hope you have a lovely weekend 🙂 

Matt - Forum Team


New around here?