10-12-2023 19:44 - edited 10-12-2023 19:59
Hi My speeds been very patchy so i checked my routers status page and against internet it stated 2Partial Service DS only"
I fully reset the router by pushing a pin in the back, but its made it way worse. Initially it came Internet: "Access Denied" but it just states online now, but my connection is completely dropping all the time.
I think the super hub downloaded an update on Friday. It dropped out and the colour changed on the front. I think it was slow flashing green.
10/12/2023 19:35:53 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:35:45 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:35:44 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:35:42 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:35:41 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:41 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:40 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:30 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:21 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:18 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:34:11 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:32:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:32:28 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:31:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:31:38 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:30:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:30:29 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2023 19:29:4 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 138750000 | Locked |
Ranged Upstream Channel (Hz) | 23600459 | Locked |
Provisioning State | Online |
Answered! Go to Answer
on 13-12-2023 12:08
I got a next day visit from an a engineer. The wire connection box at my house was full of water and the connection was corroded. Its all fixed now
on 10-12-2023 19:45
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | -0.4 | 37 | 256 qam | 1 |
2 | 146750000 | -1 | 37 | 256 qam | 2 |
3 | 154750000 | 0 | 38 | 256 qam | 3 |
4 | 162750000 | 0.9 | 38 | 256 qam | 4 |
5 | 170750000 | 1.7 | 40 | 256 qam | 5 |
6 | 178750000 | 1.4 | 40 | 256 qam | 6 |
7 | 186750000 | 1.7 | 38 | 256 qam | 7 |
8 | 194750000 | 0.2 | 38 | 256 qam | 8 |
9 | 202750000 | -0.2 | 38 | 256 qam | 9 |
10 | 210750000 | 0.4 | 38 | 256 qam | 10 |
11 | 218750000 | 0.9 | 38 | 256 qam | 11 |
12 | 226750000 | 0.4 | 38 | 256 qam | 12 |
13 | 234750000 | 0.2 | 38 | 256 qam | 13 |
14 | 242750000 | 0.4 | 38 | 256 qam | 14 |
15 | 250750000 | 1.5 | 40 | 256 qam | 15 |
16 | 258750000 | 1.9 | 38 | 256 qam | 16 |
17 | 266750000 | 2.5 | 40 | 256 qam | 17 |
18 | 274750000 | 1.7 | 40 | 256 qam | 18 |
19 | 282750000 | 3 | 40 | 256 qam | 19 |
20 | 290750000 | 3.4 | 40 | 256 qam | 20 |
21 | 298750000 | 4.1 | 40 | 256 qam | 21 |
22 | 306750000 | 4 | 40 | 256 qam | 22 |
23 | 314750000 | 4.5 | 40 | 256 qam | 23 |
24 | 322750000 | 5.5 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 38447 | 70666 |
2 | Locked | 37.6 | 77989 | 163943 |
3 | Locked | 38.9 | 43510 | 97701 |
4 | Locked | 38.6 | 4532 | 1401 |
5 | Locked | 40.3 | 99 | 0 |
6 | Locked | 40.9 | 75 | 0 |
7 | Locked | 38.9 | 346 | 1 |
8 | Locked | 38.9 | 7990 | 5903 |
9 | Locked | 38.9 | 19937 | 41336 |
10 | Locked | 38.9 | 7416 | 8796 |
11 | Locked | 38.9 | 1963 | 758 |
12 | Locked | 38.9 | 403 | 0 |
13 | Locked | 38.9 | 3135 | 2185 |
14 | Locked | 38.6 | 3687 | 4398 |
15 | Locked | 40.3 | 10456 | 10722 |
16 | Locked | 38.9 | 1576 | 450 |
17 | Locked | 40.3 | 1050 | 395 |
18 | Locked | 40.3 | 1648 | 395 |
19 | Locked | 40.9 | 195 | 0 |
20 | Locked | 40.3 | 536 | 1 |
21 | Locked | 40.3 | 103 | 0 |
22 | Locked | 40.9 | 161 | 0 |
23 | Locked | 40.3 | 51 | 0 |
24 | Locked | 40.3 | 27 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600459 | 45.8 | 5120 | 16 qam | 9 |
2 | 49600000 | 46.3 | 5120 | 64 qam | 1 |
3 | 36600000 | 45.8 | 5120 | 64 qam | 3 |
4 | 43100000 | 46 | 5120 | 64 qam | 2 |
5 | 30100000 | 46.3 | 5120 | 64 qam | 4 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 10-12-2023 22:34
Too many errors, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status.
on 11-12-2023 11:51
power cycled 30 mins ago
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | -0.9 | 37 | 256 qam | 1 |
2 | 146750000 | -1.4 | 37 | 256 qam | 2 |
3 | 154750000 | -0.5 | 38 | 256 qam | 3 |
4 | 162750000 | 0.5 | 38 | 256 qam | 4 |
5 | 170750000 | 1.2 | 40 | 256 qam | 5 |
6 | 178750000 | 1 | 40 | 256 qam | 6 |
7 | 186750000 | 1.2 | 38 | 256 qam | 7 |
8 | 194750000 | 0 | 38 | 256 qam | 8 |
9 | 202750000 | -0.5 | 38 | 256 qam | 9 |
10 | 210750000 | 0 | 38 | 256 qam | 10 |
11 | 218750000 | 0.5 | 38 | 256 qam | 11 |
12 | 226750000 | 0 | 38 | 256 qam | 12 |
13 | 234750000 | -0.2 | 38 | 256 qam | 13 |
14 | 242750000 | 0 | 38 | 256 qam | 14 |
15 | 250750000 | 1 | 40 | 256 qam | 15 |
16 | 258750000 | 1.4 | 40 | 256 qam | 16 |
17 | 266750000 | 2.2 | 40 | 256 qam | 17 |
18 | 274750000 | 1.2 | 40 | 256 qam | 18 |
19 | 282750000 | 2.5 | 40 | 256 qam | 19 |
20 | 290750000 | 3 | 40 | 256 qam | 20 |
21 | 298750000 | 3.9 | 40 | 256 qam | 21 |
22 | 306750000 | 3.7 | 40 | 256 qam | 22 |
23 | 314750000 | 4.3 | 40 | 256 qam | 23 |
24 | 322750000 | 5.3 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 11203 | 26724 |
2 | Locked | 37.6 | 21656 | 56579 |
3 | Locked | 38.6 | 12847 | 35102 |
4 | Locked | 38.9 | 1167 | 461 |
5 | Locked | 40.3 | 27 | 0 |
6 | Locked | 40.3 | 27 | 0 |
7 | Locked | 38.9 | 87 | 0 |
8 | Locked | 38.9 | 2092 | 2560 |
9 | Locked | 38.9 | 5504 | 16097 |
10 | Locked | 38.9 | 1922 | 3495 |
11 | Locked | 38.9 | 552 | 187 |
12 | Locked | 38.9 | 96 | 13 |
13 | Locked | 38.9 | 754 | 754 |
14 | Locked | 38.6 | 925 | 1402 |
15 | Locked | 40.3 | 2442 | 2932 |
16 | Locked | 40.3 | 335 | 97 |
17 | Locked | 40.3 | 269 | 43 |
18 | Locked | 40.9 | 353 | 25 |
19 | Locked | 40.9 | 35 | 0 |
20 | Locked | 40.3 | 97 | 0 |
21 | Locked | 40.3 | 46 | 0 |
22 | Locked | 40.3 | 46 | 0 |
23 | Locked | 40.3 | 20 | 0 |
24 | Locked | 40.3 | 23 | 0 |
on 13-12-2023 12:02
Hey randybaton, thank you for reaching out and I am so sorry to hear about this.
I am going to run some tests with you via PM, please do look out for it. Cheers
Matt - Forum Team
New around here?
on 13-12-2023 12:08
I got a next day visit from an a engineer. The wire connection box at my house was full of water and the connection was corroded. Its all fixed now
on 15-12-2023 14:02
Glad to hear this randybaton, I hope you have a lovely weekend 🙂
Matt - Forum Team
New around here?