Yes, it literally stated Hub 5 on my bundle, and now after going after Virgin CS to be sent the right one, they've dropped a £35 activation fee on my bill, for activating a hub that was supposed to be included with my bundle to begin with. I'm absolutely fuming honestly. My bill is saying £116.48, which is apparently 2 bills, 1 late fee and a £35 activation fee. The £35 activation fee, I am not paying, not a prayer, I don't owe money for the fact Virgin failed to provide me what I paid for to begin with. The late fee, and last month's bill, that's accidental, I thought that had been taken from my bank account, and technically it was but then it was apparently returned as a failed DD which I also had no idea about, so I have a £7.50 charge on there for something I didn't even realize had happened too.
It was a Volt bundle that included the Hub 5. When I placed the order online it went through on my end, but not on Virgin's end, I got a call from Virgin CS saying about I'd been looking at bundles blah blah, and I told them, yes I placed an order for this Volt bundle, told them what was in it. They tried to upsell me and I wasn't having it, so they offered me MORE than what I was supposed to be getting, for a cheaper price, and I said to them, I made it very clear "This will include EVERYTHING that's in this other bundle right?" and he said yes. So this has been an all round failure from Virgin Media, absolutely astonishing. I was with BT for over 10 years and never had any rubbish like this going on, I join Virgin for a few months and you guys are trying to scam me with hardware different to what was in my bundle, and then trying to charge me for your own mistakes. I'm completely disgusted by the entire situation.
Proof from the email I got placing my order online that I should have received a Hub 5
