Paid for bundle including a Hub 5, received Hub 4.
As title says. Just started a new Volt package which is supposed to include a Hub 5 and the engineer has installed a Hub 4.
Forum Discussion
To be clear as well, the net on my end is actually underperforming. I have a Wifi 6e capable motherboard and I am not even getting the MINIMUM speeds for my package through wifi. All drivers up to date. All speedtest websites except VM's own is showing it under the minimum. VM's own speedtest shows it at over 1Gbps while I'm getting like 470Mbps from EVERY other site (my minimum is supposed to be 565Mbps). Upload speed is fine, actually closer to the top end at around 95Mbps with an advertised minimum of 26Mbps and a maximum of 104Mbps
kaiba121321 wrote:To be clear as well, the net on my end is actually underperforming. I have a Wifi 6e capable motherboard and I am not even getting the MINIMUM speeds for my package through wifi. All drivers up to date. All speedtest websites except VM's own is showing it under the minimum. VM's own speedtest shows it at over 1Gbps while I'm getting like 470Mbps from EVERY other site (my minimum is supposed to be 565Mbps). Upload speed is fine, actually closer to the top end at around 95Mbps with an advertised minimum of 26Mbps and a maximum of 104Mbps
WiFi has a guaranteed minimum speed of 20Mbps:
https://www.virginmedia.com/wifi-max
The minimum speeds for your package are to your HUB over the VM network.
https://www.virginmedia.com/broadband/speeds
Our minimum download speed guarantee
When we explain broadband speeds, there are always different factors involved. So while the actual speed of your service may vary, for new and existing customers who changed their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised internet speed for your broadband service on the date you placed your order.
Our current advertised speeds are listed in the table above. You’ll need to keep the Hub plugged in and switched on for us to get speed information from it. The minimum download speed guarantee does not apply to outages.
Yeah I'd probably be getting better speeds over wifi if I got the Hub 5 I paid for and not the Hub 4 I've been scammed with, would love a rep to get involved over that one. Not sure why this has been totally skipped over, you advertise one thing, you sell one thing to a customer, you deliver that specific thing, not something totally different. If a rep doesn't sort this soon, I'll be excercising my right to cancellation.
Regardless of getting their "advertised speed" or not, I paid for a Hub 5, and I don't have a Hub 5.
If Realspeed shows over 1Gb/s at the Hub, the 470Mb/s speed is likely limited by the computer's software.
To find out, reboot the computer into SAFE MODE + NETWORKING and re-run the speed test the improvement can be surprising.The computer doesn't have any software that could interfere, it's a £3500 fresh custom build with no bloatware, no random networking software that could interfere, all drivers up to date, manually installed from my motherboard manufacturer's own website.
The issue is the Hub 4 is only 802.11ac where the Hub 5 is 802.11ax. VM only guarantees wifi speeds of 30mbps. suggest you just stick the Hub 4 in modem mode and go out and buy a decent Wifi 6e router and use the 6ghz band to connect. also even the Hub 5 is only wifi 6 ready with no 6Ghz band.
I have both a Hub 5 and Hub 4 now. Virgin want me to send the Hub 4 back but considering all the problems I've had with them, I'd like to hold onto it for a while just incase, because I've lost a lot of faith in them already.
