Ordering WiFi Pods

[CSW1984]

I seem to have a dead spot in the living room where my PC is and it struggles to stream 4k UHD HDR, otherwise the connection handles HD and general browsing fine.

From what I've read I just run the speeds tests in my rooms and then and the end of the scans I should have the ability to order a pod but don't seem to be given the option.

Any help appreciated.

[jpeg1]

You've found what many have reported, that the app doesn't allow you to order a pod. A staff member should be along to take your details and get one ordered. 

Is the dead spot very far from the Hub? The pods are meant to extend the wifi coverage area rather than boost it in one place so your pod needs to be located half way between the Hub and the dead spot. If you stand the pod in the dead spot it won't help. 

[CSW1984]

Thanks for the info regarding ordering.

The dead spot is in the corner or the room where the telly is, but I'd be putting the pod on an outlet on the other side of the room where there's no issue.

[CSW1984]

The hub would then be halfway between the pod

[jpeg1]

Sounds good. Make sure the pod is in the open, not hidden or hard up against a wall.

[CSW1984]

Will do.

[CSW1984]

Never had a responce, can someone help me order the WiFI Pods?

Cheers.

[Carley_S · Accepted solution]

Hi @CSW1984 

Welcome back to the community forums

Sorry to hear you've not been able to order a pod from the Connect App. 

What is the speed tests you're receiving at your side? If this hasn't worked on the Connect App, you can also try Sam Knows to run a speed test here. Show us what the tests come back as and we'll support you further here.