Forum Discussion

Coye's avatar
Coye
On our wavelength
2 years ago
Solved

Old and frayed broadband cable

We have an white virgin media  box in the corner of my bedroom and it runs around the room to my hub 5 while tidying up I notice the broadband wire that is connected to the box is very old and frayed...
  • Steven_L's avatar
    Steven_L
    2 years ago

    Hey Coye,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connectors and connections. We have looked into this and can see issues with your upstream power levels that would need an engineer visit to resolve.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L

Steven_L's avatar
Steven_L
Icon for Forum Team rankForum Team
2 years ago

Hey Coye,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connectors and connections. We have looked into this and can see issues with your upstream power levels that would need an engineer visit to resolve.  I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L