Often getting just 40-80mb on M500 package?

[zahid10921]

Can someone please help? 

I think this is the correct BQM link... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f91a260d7b48cf8f3a45e470aad4c64580abfe98

 I've connected to and manually set the 2.4Ghz channel to 6 instead of 1 which was very crowded.

I've of course re-booted the router a million times.

I don't have an ethernet cable but even when I'm right next to the hub it doesn't help. Tends to be evenings this gets worse but I don't think it's acceptable.

What should I do?

[zahid10921]

I'm pasting the downstream/upstream/network log also from my router status (Hub 3)...

Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	170750000	7.5	40	256 qam	5
2	178750000	7.5	40	256 qam	6
3	186750000	7.8	40	256 qam	7
4	194750000	8	40	256 qam	8
5	202750000	8	40	256 qam	9
6	210750000	8	40	256 qam	10
7	218750000	8.3	40	256 qam	11
8	226750000	8.3	40	256 qam	12
9	234750000	8.4	40	256 qam	13
10	242750000	8.3	40	256 qam	14
11	250750000	8.5	40	256 qam	15
12	258750000	8.6	40	256 qam	16
13	266750000	8.8	40	256 qam	17
14	274750000	9	40	256 qam	18
15	282750000	9	40	256 qam	19
16	290750000	9	40	256 qam	20
17	298750000	8.9	40	256 qam	21
18	306750000	9	40	256 qam	22
19	314750000	9	40	256 qam	23
20	322750000	8.9	40	256 qam	24
21	330750000	9.5	40	256 qam	25
22	338750000	9	40	256 qam	26
23	346750000	9.4	40	256 qam	27
24	354750000	9.3	40	256 qam	28

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	0	0
2	Locked	40.3	5	0
3	Locked	40.3	5	0
4	Locked	40.3	5	0
5	Locked	40.9	6	0
6	Locked	40.3	6	0
7	Locked	40.9	5	0
8	Locked	40.9	5	0
9	Locked	40.3	6	0
10	Locked	40.9	0	0
11	Locked	40.3	5	0
12	Locked	40.3	5	0
13	Locked	40.3	0	0
14	Locked	40.9	6	0
15	Locked	40.9	4	0
16	Locked	40.3	3	0
17	Locked	40.9	4	0
18	Locked	40.3	5	0
19	Locked	40.3	5	0
20	Locked	40.9	0	0
21	Locked	40.3	5	0
22	Locked	40.3	0	0
23	Locked	40.9	5	0
24	Locked	40.3	6	0

[zahid10921]

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	42.8	5120	64 qam	2
2	36600000	42.3	5120	64 qam	3
3	30100000	42.3	5120	32 qam	4
4	23600000	42	5120	64 qam	9
5	49600000	42.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[zahid10921]

Network Log

Time	Priority	Description
03/11/2024 22:48:52	notice	LAN login Success;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
03/11/2024 20:42:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
02/11/2024 07:45:18	critical	No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
01/11/2024 14:35:54	Warning!	RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
01/11/2024 01:24:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
31/10/2024 22:47:18	critical	No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
31/10/2024 07:54:47	Warning!	RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42	critical	No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:30:1	Warning!	RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:30:1	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:30:1	Warning!	RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:29:52	Warning!	Lost MDD Timeout;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:29:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:29:50	Warning!	RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:29:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:29:49	Warning!	RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 12:29:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
29/10/2024 07:39:3	Warning!	RCS Partial Service;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
28/10/2024 21:09:53	critical	No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
28/10/2024 12:10:4	Error	Service Add Response rejected - Invalid transaction ID;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

[Client62]

40 to 50 Mb/s is what one would expect for a device on the 2.4GHz band.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.

Samknows Realspeed is also available as a free app for Android mobiles and iPhones.

[Cardiffman282]

Downstream power levels are on the high side in my view. 

[jpeg1]

All your connection data are within spec.  Your wifi speeds are typical for the 2.4ghz band. If your can connect on 5ghz you will get better speeds, depending on the wifi spec of your devices.

For the best speeds you need to connect by ethernet. Cables are very cheap. 

[WelshGasman]

@Client62
Thanks for that link, but it always shows 0 Mb/s for my laptop device, despite values for Upload, Latency etc.?

[legacy1]

If you want better speed over wifi get a Wifi 6 router with 1Gb ports and a device with wifi 6 put hub in modem mode

[Client62]

Should we assume the speed is OK at the VM Hub, but there is a problem with the laptop ?