Thanks John.
Yes I did eventually manage to get Customer Services to order one for me, but not before 2 months of hassle, Customer Services promised to order one around 2 months ago, then didn't. I chased it up a couple of weeks later, they confirmed it wasn't done and I asked could they listen to the original call, confirm they agreed it was promised and send me one, was quoted 5-7 working days. 3 weeks later, nothing, no contact one way or another. And now to add insult to injury as noted above your VM Connect app (which you guys must surely be aware of) does NOT allow you to order Wifi pods even though you publicise on the web it does. No matter how slow the bandwidth (I have 3 tests in one room, 6Mbps download/ 1Mbps upload, 6 Mbps download/ 6Mbps up, 27Mbps download / 15 Mbps up, it doesn't offer it. What it does it to present a link 'Find out more about Wi-fi pods', which links to the website, where you also can't order one but it sends you back to the App!!! In desperation I posted here, then gave CS one last try and fortunately spoke to someone very helpful who sorted this. I did point out all the problems I had had so that may have helped. Either way it should not be this difficult and it seems looking on here that this is affecting a lot of customers who are receiving a poor service in this regard.
Do you have any feedback on this or if not can you share with your colleagues as it seems to me you guys are trying to reduce the amount of Wifi pods sent out (poss cost saving) and make the process as difficult as possible when actually under Wifi max this is something your customers are entitled to. Also, I would accept that further pods (2,3 4 etc) perhaps should go through a more stringent process with Cust Servs to avoid abuse, but to have to go through this just to get the first wifi pod, when unless one lives in a one bedroom flat, most people do have at least one room that the VM hub doesn't manage to get a good signal to, seems unfair to your customers.
Thanks
