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No wifi , no access to TV packages yet Virgin say they’ll charge if I need a new Hub

Stewartyh
Joining in

3 weeks ago

I’ve had Wi-Fi issues for weeks , eventually after having to reboot twice a day an engineer appointment was made. The Engineer identified issues and changed a splitter, I’ve had no internet since. When I called after I was told it would be 4 days until another Engineer could come. I made a complaint and the response I got was laughable. If I need a new hub they’d charge me £25 but as a good will gesture they’d give me £10. I’ve had no WiFi and won’t for another 2 days but I’ll pay Virgin for the privilege 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

3 weeks ago

All fault resolution on VM equipment is free. You can be charged if a technician attends and there are no faults.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Alex_RM
Forum Team
Forum Team

2 weeks ago

Hi Stewartyh,

Thanks for posting and welcome to our community 😊

We're sorry to hear you're having some connection issues. I've had a look from our side and can see you're currently affected by an area issue. 

The estimated fix date for this is 23 SEP 2024 12:35, if you experience issues past this date please let us know.

Alex_Rm

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