No internet service for almost a week

[GuyTin]

No internet service for almost a week, many calls later and online chat to be told nothing about what’s going on, was told on Saturday it would be resolved by Sunday night at the latest, it’s now late Monday. Someone at virgin needs to pull their finger out and get this pushed up as it’s not only my internet that’s having issues but anyone in the same area. SORT THIS OUT.

[Carley_S]

Hi @GuyTin 

Welcome back to the community forums

Sorry to hear that you're still having service issues from an outage. We can see that you already have a thread opened on this issue that we've supported on. 

We do ask that community members do not make multiple threads on the same issue, this is so we can support within one space more efficiently and quicker. 

Should you any further questions or concerns regarding this it. Please direct these on your already opened thread and we can support you there if needed.