No internet for 6 days

[ianharpy]

I have had no internet for 6 days any help would be appreciated

[jbrennand]

Have you checked first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.

SEE

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

[Ashleigh_C]

Hi there @ianharpy 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced an issue with your service, I can see that you have spoken to our teams since your last post. How are things looking now? 

[ianharpy · Accepted solution]

been off for seven days, but its fine now, it was off due to a broken cable to be fair it should have been sorted earlier but I am just happy to be back online. Thank you very much for all your help.

[Ayisha_B]

Thanks for the update @ianharpy 

I am glad to hear the issue is now resolved.

If I can help with anything else, let me know 🙂