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No broadband

Settling in

I've been unable to access the internet since early morning, 11 June 24.

There appears to be an area problem in GL2 and wider area. VM status states estimated fix time by 18 June 24, a week later!

Can you please confirm:

1. there is an area problem

2. the estimated fix time, and

3. will be I be reimbursed?





Very Insightful Person
Very Insightful Person

1. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.

2. VM staff members on the board will not have any more details than those from the phone number above.

3. Please see this:  T&C's of the automatic compensation scheme at

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @Paulbid 

Thanks for posting and welcome to the community. Apologies for any broadband issues.

I've ran a check on the system and no outages are showing so I hope everything resolved for you.

Please let us know if you need further help.

Forum Team

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