No Internet

[Love67]

Home from work and no broaband. The missus said not working this morning before she left at 10am. Have followed the guidance on the app. Switched off hub, unplugged, waited 5 mins, reconnected everything after checking all connections and.... Still no internet. Laptop & mobiles all connecting but state no internet. Been through this process 3 times now and all I get is another text from Virgin to call them only to go through the whole process again.

[Client62]

Can you fix a faulty washing machine by power cycling it repeatedly ?

Check for known faults in your street

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify

[carl_pearce]

Don't forget you need to use your working from home allowance for a backup connection as you cannot rely on a residential connection.

[Daniel_Et]

Hi @Love67 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having 😔

I can see you've been in touch with the team since you posted. Did they manage to book an appointment for you? 

Please pop back to us at your earliest convenience.

Regards,
Daniel