No Internet for 24 Days and 9 Cancelled Engineer visits

[rsb993]

I have had No internet for almost a month and Virgin appear not to care. No communication other than an almost daily text saying 'Sorry for the change of plan your appointment has been moved' . When I finally get through to talk to someone to find out what is happening( As apparently they are busier than normal ! ) I get the same response every time. 'We will defiantly fix it this time'.  

Thought this post might help get their attention - doubt it. 

[jbrennand]

Are you referring to a fault in your existing connection or a new installation?

Is anything showing on

the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.