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Newly purchased package

Newcustomerhope
Joining in

Currently set up a new package for 350MBPS. (I think that's the correct term). 

Been doing some reading up and it seems we will be Recieving the Virgin Hub 3 for that speed but I've read some quite frankly concerning things regarding the speed and strength of this hub. Is this the hub we will receive and has it been changed or improved upto now? Will be running two xbox's off of the WiFi for online gaming so hoping for the best. 

 

Thanks

 

 

4 REPLIES 4

Client62
Hero

The Hub 3 is an Arris product re-cased for VM ... below is the spec sheet

https://www.imp.ch/images/arris/ArrisTG2492s1.pdf

jbrennand
Very Insightful Person
Very Insightful Person

You would be best advised to connect the Xbox's to the Hub on ethernet cables rather than using wifi.

If the Hub wifi isnt up to it see this...

__________________________

On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

See the post from “newapollo” in this thread for a guide to scanning and ordering Pods….
https://community.virginmedia.com/t5/Networking-and-WiFi/Impossible-to-request-a-POD-via-VM-Connect/...

 


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

jpeg1
Alessandro Volta

You could be getting a Hub 3, 4 or 5. There's no way to know or choose in advance.  

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

jpeg1
Alessandro Volta

A bit more advice.  If this is a new installation at your property and there is not an existing Virginmedia cable from the road, do not cancel an existing broadband service until the VM service is installed and working. This is to avoid possible delays that could leave you without internet. 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.