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New internal box

Joining in

Hi - I need a new interior box fitted, as ours broke during building work. I've seen elsewhere that Virgin Media do this for a £25 fee, which I'm happy with. I was wanting to get this booked in, and also enquire what type of box it would be? We had a very old one, so I wondered if they'd been changed? I've attached a photo of what we currently have (which the dog is trying to eat, hence I want it replaced!), and what I've seen online that it could be. 



Very Insightful Person
Very Insightful Person

To get it booked in quickly there are a few options.

Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi cbeestone94,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, I will be more than happy to arrange for a technician to fit a wall plate, please look out for the white envelope to join a private chat.