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Walthall32's avatar
Walthall32
Joining in
11 months ago
Solved

Can I move my router to another already installed internal box?

Hi, when we moved into the current property there were 4 internal white boxes (hallway, lounge, dining room (used as a second lounge and what we call the Snug). With our installation they just shoved everything behind the TV in the lounge ( so V6 box and router working off a splitter) and the other internal boxes were unused.

It's always annoyed me having the router behind the TV as you are constantly advised this is the worst position to have it, yet this seems to be the standard installation practice for Virgin.

Anyway making some changes at home and I was wondering can I move the router to the hallway? Can I just connect to the existing internal box myself and will it continue to work or do I need an engineer to come out?

  • jpeg1's avatar
    jpeg1
    11 months ago

    It's unlikely that all those points are connected to the incoming cable, and moving the Hub may need signal level adjustments to be made. 

    For £25 you can have a technician come out to move the Hub to a better place, and check out what all the cables are doing. It's about the only thing VM does that could be called a bargain. 

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 months ago

    It's unlikely that all those points are connected to the incoming cable, and moving the Hub may need signal level adjustments to be made. 

    For £25 you can have a technician come out to move the Hub to a better place, and check out what all the cables are doing. It's about the only thing VM does that could be called a bargain. 

    • Walthall32's avatar
      Walthall32
      Joining in
      11 months ago

      Thanks for the response - any idea how I go about booking a technician?

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        11 months ago

        Hello Walthall32

         

        Thanks for posting in regards to relocating the Hub, we appreciate you raising this via the forums.

         

        We can see members of the forum have reached out with possible solutions, if none of these have resolved the issue we're happy to arrange a visit from an engineer to relocate the Hub. Please be aware that as this is a non fault call out there would be a standard charge of £25.

         

        If you're interested in discussing and arranging this option, let us know here and we can assist further.

         

        Rob

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 months ago

    You can phone in to customer service, or wait here for a staff member to pick this up.