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New hub 4 now no connection

Adamfreeman
Joining in

I’ve just changed my WiFi router to a hub 4, I’ve now lost all connection even after waiting an hour as advised for installation

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

Can take an hour or two to "go live"

If it still hasn't, Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.