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New hub 4 now no connection

Joining in

I’ve just changed my WiFi router to a hub 4, I’ve now lost all connection even after waiting an hour as advised for installation


Very Insightful Person
Very Insightful Person

Can take an hour or two to "go live"

If it still hasn't, Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.