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Needing a new hub as it is 10+ years old and faulty.

Joining in

Hi I'm needing a new hub as the one Is over 10+ years old and it can't handle too many things using WiFi. I need to restart it all the time. It was the one I got when I first got virgin media in. What can I do to get a new one? About 3 of the lights on the front aren't working either. Thank you for any help you can give me. 



Mention which model of VM Hub you are keen to have replaced.

Forum Team
Forum Team

Hey Brihou88,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router at the moment, I can see some issues with your router and its connections after running some tests and we would be able to replace your router. I can arrange that from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,