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itschrissi's avatar
itschrissi
Joining in
2 years ago
Solved

Need to Pair 3x Wifi pods with replacement router

I joined Virgin broadband on 16th May 2024. So far we have 4 Engineers, one new external cable (eventually) two new internal cables, two new routers and 3 wifi pods. The new router has arrived today ...
  • Client62's avatar
    Client62
    2 years ago

    Time VM got their finger out of their derriere and sorted this for customers when replacement Hubs are issues !

    Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.
    For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

    Re-pairing VM Pods to the new VM Hub is not chargeable, do we have a fraud attempt as well as bone idleness ?

Client62's avatar
Client62
Alessandro Volta
2 years ago

Time VM got their finger out of their derriere and sorted this for customers when replacement Hubs are issues !

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.
For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

Re-pairing VM Pods to the new VM Hub is not chargeable, do we have a fraud attempt as well as bone idleness ?