Need new Fibre cable for Hub 5

[nickives]

Hi, I need a new a new fibre cable for my hub 5, does anyone know where I can buy one? 

[jpeg1]

If it's a Hub 5 it will be coaxial cable, not fibre. You can't buy the correct one, but VM will send you a replacement if you wait for a staff person to pick this up. 

[nickives]

It’s not a coaxial cable, it’s full fibre to the hub, does anyone know where I can get one as Virgin have sent the wrong cable. 

[goslow]

The spec for the Hub 5x cable is here

https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-5-amp-5x-Discussion/m-p/5430480#M5...

or wait until a VM person replies here, usually within a few days

[jpeg1]

So it's not a Hub 5 as you said, it's a 5x, which is a very different device. 

[goslow]

And another past topic here

https://community.virginmedia.com/t5/Networking-and-WiFi/New-fiber-optic-cable-required/m-p/5501004

[Roger_Gooner]

If you've damaged the cable VM will send round a tech to replace it and might charge £25.

[Steven_L]

Hello nickives,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Hub 5x at the moment. I have looked into this and can see that you have already spoken to the team and arranged an engineer visit. Please do let us know how the visit goes, if you get the chance that is 👍

Kind Regards,

Steven_L