Forum Discussion

Gdzbrown58's avatar
Gdzbrown58
Joining in
2 years ago
Solved

National Lottery blocking access

I have been signing into the National Lottery website from my iPad for over a year. Today when I tried to go to the website I was denied access as the website said my IP address was outside of the UK.

I have checked my IP address on a site whatsmyip.com and it shows the IP address as being in Portsmouth and confirms it is in UK.

If I use my iPhone I can access the site without any issues. 

Anybody have any ideas as to why this is happening and how I can resolve it?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Is the iPad running a VPN by any chance?

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi Gdzbrown58, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you were having an issue with logging in to your lottery account following a recent update to your iOS. 

        We're happy to hear things are resolved now though. 

        If you have any further issues, pop back and let us know so we can provide some help & support. 

        Many thanks, 

  • Gdzbrown58's avatar
    Gdzbrown58
    Joining in
    2 years ago

    Yes - discovered that the latest update to iOS had set me up with something called private relay - now fixed