on 18-03-2024 19:47
Hi,
When I use Zoom (I teach using Zoom) both myself and Clients are seeing messages about me having Narrow Broadband Width and this can make images intermittently stutter and stop. I do use a booster between my Hub which is downstairs and my Studio which is upstairs. Does anyone have any suggestions that I could try so that I can get a more stable connection? Unable to plug straight into the Hub.
Thanks in advance.
on 18-03-2024 23:36
The best way to do this is to plug directly into the Hub on an ethernet cable. What is preventing you from doing that ?
on 19-03-2024 09:39
We have an office connected via these Powerline adaptors,
Zoom / MS Teams / Skype video call work without glitches.
https://www.screwfix.com/p/tp-link-av1000-powerline-starter-kit/326kx
on 21-03-2024 16:45
Hi Chrissie7,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your broadband. Taking a look at things here, we can see the hub has been online for quite a well. Can you please reboot this to refresh things and this should help improve things from the off.
I can also see that your downstream power levels are quite low. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,