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Narrow Broadband Width

Joining in


When I use Zoom (I teach using Zoom) both myself and Clients are seeing messages about me having Narrow Broadband Width and this can make images intermittently stutter and stop.  I do use a booster between my Hub which is downstairs and my Studio which is upstairs. Does anyone have any suggestions that I could try so that I can get a more stable connection?  Unable to plug straight into the Hub.

Thanks in advance.


Very Insightful Person
Very Insightful Person

The best way to do this is to plug directly into the Hub on an ethernet cable.  What is preventing you from doing that ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.


We have an office connected via these Powerline adaptors,
Zoom / MS Teams / Skype video call work without glitches.


Forum Team
Forum Team

Hi Chrissie7, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with your broadband. Taking a look at things here, we can see the hub has been online for quite a well. Can you please reboot this to refresh things and this should help improve things from the off. 

I can also see that your downstream power levels are quite low. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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