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NO Broadband S9

On our wavelength

Since at least friday of last week (9th ish?) I have had internet on & off as if it's a YoYo- so much so that I cant load pages at all, I cant steam (how I use the TV) & cant even think of playing games.  I have tried the normal reboot, I tried unplugging from the wall & have rebooted my device - but it's everyone's tablet ot PC . I am having to use my phone to post this.  The next thing you (or 02 will say is im over my data limit


Knows their stuff

Check for local faults on 0800 561 0061. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Forum Team
Forum Team

Hi there @TFD Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the connection with the service. 😞
I've had a look and I can't see any issues or outages on our end, are you able to perform the home checks on the hub? 

I.e. check cabling, rewire the setup, hard reset the hub.
Let us know.

Kind regards,

Forum Team

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Very Insightful Person
Very Insightful Person

See this...


Firstly... Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.