My newly installed hub 5 won't work with my ring doorbell devices.
My new Hub 5 works really well with all of my network-enabled in-house devices - mobile phones, central heating systems, radios, TVs, etc. but not my Ring door bell. Why?
Forum Discussion
We have seen this before for a number of 2.4GHz only devices ( cameras to air-cond units ) where the customer has an admin app on a mobile phone that is connected to the Hub 5 via the 5GHz band.
The issue being the Hub 5 appears to not pass traffic between the 2.4 & 5GHz bands so the admin app can not contact the IoT ( door camera - a/c unit etc ).
Many customer have made progress by disabling the Hub 5's 5GHz band via the Hub menu for a period,
this causes the mobile phone and in this case door camera to be on the same 2.4GHz band
during the set up process.