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My hub is not connecting to internet

Zucky
Joining in

I have gone through all the steps it asks online to fix the issue but it's still not connecting to the internet. I have tried resetting, checked all cables and waited for twice the time specified. Still no joy. I attempted to call, got through to a machine giving me the same steps to do that i was given online earlier, then ended the call automatically. I'm guessing my hub is faulty, any help would be greatly appreciated.

2 REPLIES 2

Client62
Alessandro Volta

Check for known faults in your street ( use both methods )

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify

Daniel_Et
Forum Team
Forum Team

Hi @Zucky 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

I can see an engineer visit has been scheduled since you posted. Please let us know how it goes.

Thank you for your support @Client62 👍

Regards,
Daniel