Forum Discussion

Michelletm12345's avatar
Michelletm12345
Joining in
12 months ago

Moving my broadband router

Does anyone have a contact number so I can get my broadband put in a different room ? I’ve just joined and it’s been put in the front bedroom not the living room 🤷‍♀️

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    12 months ago

    It would be the usual number for VM customer service 0345 454 1111.

    There can be a £25 charge for this service but then you sound surprised by the current location. Was there no consultation with you about this? If it's VM oversight I would ask that any fee is waived. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there Michelletm12345 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    A big thank you to our community members for their help so far, we can arrange an appointment for you to move the Hub but there would be a call out charge of £25. If you are happy for me to try and arrange this for you then do let us know and we would be happy to pop you a message here.