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Moving my broadband router

Joining in

Does anyone have a contact number so I can get my broadband put in a different room ? I’ve just joined and it’s been put in the front bedroom not the living room 🤷‍♀️



VM Customer Service : 0345 454 1111

Knows their stuff

It would be the usual number for VM customer service 0345 454 1111.

There can be a £25 charge for this service but then you sound surprised by the current location. Was there no consultation with you about this? If it's VM oversight I would ask that any fee is waived. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Forum Team
Forum Team

Hi there @Michelletm12345 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

A big thank you to our community members for their help so far, we can arrange an appointment for you to move the Hub but there would be a call out charge of £25. If you are happy for me to try and arrange this for you then do let us know and we would be happy to pop you a message here.