Hi,
New to the forum but been with Virgin for a couple of years now. Never had an issue and great service.
Long story short. Due to move in a couple of weeks into a new build. Both OpenReach and Virgin Media boxes on the side of the house; OpenReach since been installed. Builders have confirmed VirginMedia will be installed at 'somepoint' but website Postcode Checker states otherwise. Spoken with VM customer services team and they cant see past the website information.
What look to be VM junction boxes (silver) are installed at the end of the street but have been for some years.
I have given notice to VM of the move as a back up but really dont want to leave VM but cant be without internet access.
Long shot, but do any of the mods have access to any further information? Hoping to ride it out, move home and bring my services with me last minute.
New postcode is DL14 9FL
Many Thanks
Ian
