Move cable to another entry point in the house.

[CarelM]

Hello,

I need to move the cable entry point coming in from the street to another point along the outside wall in my house. I've tried calling through but not sure of the options to select. Any help would be appreciated.

Thanks

[newapollo]

Hi CarelM 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Robert_P · Accepted solution]

Hello CarelM

Thanks for posting your request to move the access point, we appreciate you taking the time to let us know via the forums and welcome to the community.

As newapollo has advised, due to the nature of the request there would be a standard £25 charge to complete this work. If you are happy with this and wish to continue with the request, let us know here and we will send you a Private message to get some more details and make the necessary arrangements 😊

[CarelM]

Hello Robert,

Could you please PM me. Thanks

Carel

[CarelM]

Hello Newappolo,

This doesn't work anymore. I just got told that as I hadn't chosen an option I need to call back and got cut off.

😞

[CarelM]

Hello Robert,

Could you please PM me. Thanks

Carel

[Ashleigh_C]

Thank you for confirming for us @CarelM I'll pop you a PM now so we can take a look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.