Modem Mode Gone Rogue - Hub 5

[Jim-M7]

Hi,

Wondering if anyone can help/has experienced this before? I have a Hub5 and its been in modem mode since receiving it well over a year ago. This morning all my devices were not connecting to the internet of my main router, I checked the Hub5 and there was a solid white light on it, which indicates its acting “normally” as fully functioning router hub (wifi included) so I tried to connect using the modem mode address but that did not work, so connected to it using the standard web address and it looks like modem mode is no longer enabled. Will also add that wifi is disabled when I connect. When I try to switch back to modem mode it just idles. My main router is now actually connecting to the internet through it again, but surely to do this efficiently it needs to be in modem mode??

Has anyone had a similar issue??

[MOD EDIT: Subject title changed for clarity]

[Sephiroth]

To bring this under control, we need to know that all correct steps have been followed as this cannot be discerned from your post.

1/

Log into the Hub GUI and ascertain whether or not it is in modem mode.  If in router mode, change it to modem mode.

2/

With the Hub now in modem mode, and if Internet is not being served from the router, power off both Hub and router.  Then turn on the router and let it settle.  The turn the Hub on which willl find the router in a state of grace and then provide a public IP address. 

3/

Then you might want to see what went wrong.  The Network Log from the Hub’s GUI would be useful to see if there was a forced reset initiated from the VM end during the night or whatever and whether or not new firmware was brought down.

Do keep us posted.

[Daniel_Et]

Hi @Jim-M7, thank you for your post.

We're sorry to hear about the issue you're experiencing 😔

If you could answer the questions asked by @Sephiroth in the first instance, that'd be much appreciated.

Please do so at your earliest convenience.

Regards,
Daniel