Good afternoon VM Team.
Been many years since I was a VM customer, but moved back into a a VM broadband area and was connected last week using a M500 package.
I've just come from Vodafone 60-70Mbps via the phone line, but while slow it was always steady. This M500 package so far has underperformed every time I come to test it.
While I have seen 500mbps in speed tests, it's always late at night or early morning. During waking hours I consistently get nothing more than 90mbps, to the point I'm suspecting that I am throttled.
It's not my end. I have rebooted the VM Hub 3.0, I've tried it in router and modem mode conneted to my own router and I'm connected by ethernet cables.
This is your own test right now
These are the tests throughout the day. Pay attention to the sudden drop in performance between 10:30 and 11:30am
This 10:30-11:30 period coincides with a period of sustained packet loss, suggesting the connection dropped.
While I don't expect to see 500Mbps at every point of the day, less than 1/5 of the advertised speed is very poor, and having been a customer of yours before and suffering similar issues I know very well the performance varies greatly depending on which area of your nework I'm connected too.
Can you please investigate and determine how I can get the speeds you are advertising throughout the day.
