Forum Discussion

Impudent's avatar
Impudent
Tuning in
2 years ago

Loosing the will to live - packet loss / t3 timeouts

Hub 3 in modem mode. We've had ongoing issues since November with intermittent loss of service. I've had countless calls with Customer Support, who are all very pleasant but aside from endless hollo...
Impudent's avatar
Impudent
Tuning in
2 years ago

Thanks - this is what I've been suggesting to Virgin for weeks now. Some neighbours have reported similar behaviour and an engineer came out to look at the cabinet this morning. He replaced pretty much everything, including the amplifier, which @legacy1 alluded to previously. It's looking much better now! 

 

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Impudent

    Thanks for your screenshots of the BQM - it's been looking pretty awful up until around 10am.

    I've double checked this side and your downstream channels are out of specification - we'll need to arrange for an engineer to visit and tweak them. 

    I've dropped you a PM so I can get this arranged for you.

    Thanks!

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    My apologies Impudent - looks like you're already chatting to my colleague Joe regarding this matter. I will leave you in his capable hands 😊