Laptop can no longer see Hub 5

[Troglodyte23]

Our Lenovo laptop was working with Hub5 fine yesterday. Today it can't see the hub. It can see various other networks, and will hotspot from my phone. But not our hub. All my other devices - two other laptops, Xbox and phones can all connect to the hub.

I have: Run all Windoze updates, restarted laptop. Restarted hub, checked drivers up to date on network adapter, reset network settings to factory.

No change. Any ideas?

[Roger_Gooner]

Have you run the network troubleshooter?

[Troglodyte23]

The network trouble shooter in Windows? Yes. 

[Client62]

Has some kind soul used the Connect app and paused the wrong device i.e. your laptop ?

[Mathew255]

It is very strange that Virgin do not post the answer to this issue on the community.
This is a known issue with the new hubs and there seems to be no solution.???
- just attracting random uninformed random comments that are of no help.

[Adduxi]

What is this known issue?  The usual answer is given by @Client62  i.e. Mac filtering by the app.

[Client62]

I suspect we have a new spam bot.

[Steve1077]

I had this on the 5g signal, when I set the channel manually to 44 it worked

[Roger_Gooner]

Good call.

[Client62]

On 5GHz channels 36 or 44 are a good place to start as the 5GHz Wi-Fi service
begins without delay.

Selecting a DFS channel 52 to 144 will result in minutes of delay before the start of the 5GHz Wi-Fi service,
if you don't expect this it is very easy to conclude the 5GHz Wi-Fi has failed.