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Is this normal?

Zoob
Joining in

Hi All, just had my 1 gig installation yesterday, 1st time with Virgin, and i noticed that they fibre optic cable coming into my house has been stripped of its shielding...and it exposed to the elements....is this normal?. Not sure if i should get the installers back out..pic below 

 

IMG20241019181501.jpg

 

1 ACCEPTED SOLUTION

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Adduxi
Very Insightful Person
Very Insightful Person

IMHO that's a bad job.  The outer sheath should be present, even to prevent chaffing on the fibre optic cable. My Openreach fibre install has the sheath right up to within a couple of inches of the internal ONT.

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

IMHO that's a bad job.  The outer sheath should be present, even to prevent chaffing on the fibre optic cable. My Openreach fibre install has the sheath right up to within a couple of inches of the internal ONT.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Daniel_Et
Forum Team
Forum Team

Hi @Zoob 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to see this 😔

In order to look into the matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel